Hi, I'm George
Welcome to my personal/work-related page!
I work at Microsoft. Microsoft's mission statement is to empower every person and every organization on the planet to achieve more.
My mission statement is specifically to empower my customers' decision makers to make informed technology decisions to achieve their business outcomes. I do that by being my customers' advocate within Microsoft for programs, funding, technical resources, and many other benefits that might otherwise go unused. I succeed when the people I work with achieve their goals and have a great buying experience.
Microsoft has a broad product catalog. My colleagues and I are responsible for different products. I specifically help decision makers apply AI to real business processes, with these solutions: Dynamics 365 ERP & CRM, Power Platform, Copilot Studio, Azure, and others
My role
I am a Senior Solution Sales Specialist at Microsoft. I have been with Microsoft since 2020. I am responsible for our Dynamics 365 ERP, CRM, and low-code solutions. I live in Atlanta, GA and own a mid-market territory in the Southeast US.
Why did I make this page
I learn by doing. I made this, exclusively with low-code/AI-based tools from Microsoft, to have hands-on experience with the products I talk to my customers about. And I think it helps with content sharing over traditional emailing.
Let's connect
Big believer in educating folks in areas I understand. Got any questions for me or want to connect?
Email me at gterziev@microsoft.com
Add me on LinkedIn
*Cell (removed, too many UX designers calling to tell me my site is terrible)
*Bookings (removed, too many UX designers booking 30min 1:1s to tell me my site is terrible)
Evaluating Business Solutions?
Before you jump into solutioning, have you answered some key questions: Is your business case clear? What outcomes do you need? Where do your current systems hold you back? What does success look like in 12 months? Will that still look successful in 3, 5, 10 years?
Below is how other current Dynamics 365 customers have answered these questions, why they decided to bet the future of their businesses on Microsoft, and why they made these decisions sooner rather than later.
Why Change, Why Microsoft, Why Now
Why Change
Most businesses aren't failing because of bad strategy — they're failing to execute on good strategy because their systems can't keep up. Disconnected tools, manual handoffs, and data that lives in spreadsheets quietly compound into missed revenue, slower decisions, and talent that spends its day on the wrong things.
The question isn't whether to modernize. It's whether you do it on your terms or react to a competitor who already did.
| Challenge | CRM — Revenue / Front Office | ERP — Operations / Finance / Back Office |
|---|---|---|
| Growth / scale pressure | Pipeline becomes hard to track, more leads/customers than systems can handle | Transactions, SKUs, locations, or entities outgrow system capabilities |
| Revenue leakage / inefficiency | Leads missed, slow follow-ups, low rep productivity | Order errors, fulfillment issues, manual processes slow operations |
| Lack of visibility / insights | No clear pipeline view, forecasting is guesswork | Financial reporting delayed, no real-time operational or financial insight |
| System no longer fits business | CRM doesn't align to current sales/customer processes | ERP doesn't reflect how operations actually run (workarounds, shadow systems) |
| System blocking growth / strategy | Lacks automation, AI, or ability to scale go-to-market strategy | Prevents new business models, expansion, or process changes |
| Integration & data fragmentation | Customer data spread across tools, no single view | Poor integration across finance, supply chain, CRM, etc. — data silos |
| Technology is outdated | Legacy CRM lacks modern features or roadmap alignment | Legacy ERP (often 10–20 yrs old) hard to maintain, lacks cloud/modern capabilities |
| Cost pressure / renewal events | Rising licensing costs, upcoming CRM renewals | High maintenance costs, expensive customizations, ERP support costs increasing |
| Executive / strategic initiative | New CRO, sales transformation, CX (customer experience) push | CFO/COO-led transformation, digital/AI initiatives, cost optimization |
| M&A / consolidation | Need unified customer view across entities | Need standardized financials and operations across entities |
Why Microsoft
Microsoft is the only vendor that connects your entire business on one foundation — productivity (Microsoft 365 & Teams), CRM & ERP (Dynamics 365), automation (Power Platform), custom AI agents (Copilot Studio), and enterprise infrastructure (Azure). That's not a bundle. That's a compounding advantage: every product shares the same data, identity, and security layer.
Copilot isn't bolted on top of these products. It's built into each one. And most of your people are already in the Microsoft ecosystem — adoption friction drops significantly when the tools feel familiar.
Why Now
AI is compressing competitive timelines. Organizations moving today are building the workflows, muscle memory, and data quality that will define their category advantage for the next decade. Waiting 12–18 months isn't a neutral decision — it's a 12–18 month head start handed to someone else.
Microsoft ships two major product waves per year. The capabilities available now — and the economics they come at — are the best they've ever been. That window won't stay this wide.
Solutions
Dynamics 365 CRM
AI-powered sales and customer service platform built natively into Microsoft 365. Helps teams manage pipelines, forecast revenue, and engage customers — with Copilot embedded at every step.
Dynamics 365 ERP
Cloud ERP that unifies finance, supply chain, and operations. Gives leadership real-time visibility and AI-driven automation — from Business Central for mid-market to Finance & Supply Chain for enterprise.
Copilot Studio
Low-code platform for building custom AI agents and copilots. Business teams can automate workflows, surface intelligence from their own data, and deploy conversational experiences without waiting on IT.
Power Platform
Suite of low-code tools — Power Apps, Power Automate, Power BI, and Power Pages — that let any team build apps, automate processes, and analyze data at enterprise scale.
* Ask me anything about these. I should be able to save you hours of time searching for answers yourself or at least point you to the right person.
Helpful Links
Dynamics 365 CRM
Dynamics 365 ERP
Enterprise AI
Not all AI tools are built for the same job. In addition to all the Copilot features that exist within our CRM and ERP solutions, Microsoft has AI-solutions for every enterprise user. These can be used to enhance productivity and streamline workflows across the organization, and augment your investments in our Dynamics 365 business applications. No other ERP/CRM vendor has this breadth and depth of AI capabilities.
M365 Copilot
Embedded in Office apps — prompt-driven, in-app assistance across Word, Excel, Outlook, and Teams.
Copilot Cowork
Conversational agent — handles multi-step, cross-app workflows at user request.
Scout ★ Preview
Always-on autopilot — background monitoring and proactive action, no prompting needed.
★ Scout is an experimental release available to Microsoft Frontier program customers only.
Dynamics 365 Copilot Capabilities
Microsoft has embedded Copilot directly into each Dynamics 365 module — not as a bolt-on, but as a native part of the product experience. The capabilities below reflect what's generally available as of June 2026, across both AI-assisted features (Copilot suggestions, summaries, drafts) and autonomous agents (background agents that take action without being prompted).
Source: Microsoft D365 Licensing Guide June 2026 · Microsoft Learn
About Me
I have experience in sales, finance, operations, product, etc roles across three Fortune 20 companies. Work aside, I like to unplug, hang with friends, cycle around Atlanta, and lie on exceptionally nice patches of grass. While technology is a passion of mine, I'd rather not be behind a screen all day. Helping my customers use technology more efficiently makes my 9-5 more enjoyable and worthwhile.
Experience
My foreigner parents always wanted for me to work at big companies. I hope I'm making them proud.
Learns about customers' business challenges, brings in appropriate technical resources, collaborates with leadership to align on a path forward (scope, success metrics, timelines, etc), and proposes compelling buying options to customer executives.
Spent a summer of my life in procurement, chasing around business leaders for their opinions on a project they neither cared nor had a forward-thinking vision about, but for which somehow had $200M of budget. Lamest summer of my life.
Worked on modeling GE's long-term gas turbine service agreements and learned everything from how a turbine is manufactured, shipped, installed, and maintained to the complex accrual accounting that goes into tracking the asset's profitability to GE.
Education
I've never used any of this a day in my career. Mom and dad are not too proud.
- Supply Chain Management Concentration.
- Lean Six Sigma Green Belt certified.
- Led team of MBAs, JDs, and a PhD in TI:GER program.
- Semi-finalist in two regional case competitions.
- Biomedical Engineering, with focus on Biomechanics.
- Pratt Fellow at Duke BioInjury Lab.
- Messed up my knees playing club sports.